Ordering service vouchers in Belgium: paper or electronic, step by step

Registration goes through Pluxee, the approved issuer, and the Walloon platform states that it is free. The Brussels platform publishes three conditions for using the scheme: being a natural person, being at least 18 years old, and having your main residence in Belgium. The region of your address, as recorded in the national register, decides which system applies to you: a user domiciled in the Brussels-Capital Region must use the Brussels-Capital Region's service vouchers.

In Brussels and Wallonia, the activation time depends on how you identify yourself. With eID or itsme®, registration takes effect immediately. By manual entry or paper form, it takes effect within 7 working days, the time the regional authority needs to validate your personal data. In Wallonia, the paper form goes back to Pluxee titres-services, Rue Ravenstein 36, 1000 Bruxelles.

In the Flemish Region, registration is free as well, but it runs through Mijn Burgerprofiel rather than the Brussels channel. Through Mijn Burgerprofiel, registration is immediate; by paper form or contact form, the Flemish platform states that validation may take a few days. The Flemish condition is having your main residence in the Flemish Region. The Flemish paper form goes to Pluxee Dienstencheques, Ravensteinstraat 36, 1000 Brussel.

Registering is a separate step from choosing an approved company: it gives you the right to buy vouchers, not yet a cleaner. The full sequence is set out on our page about how service vouchers work.

In the Flemish Region the question no longer arises: dienstencheques have been fully digital since 1 June 2025 and no paper voucher is sold there any more. Older Flemish paper vouchers could still be handed over for services until 31 May 2026.

In Brussels and Wallonia both forms coexist, but they are not ordered in the same quantities. An electronic voucher is bought by the unit; paper vouchers are ordered in batches of ten minimum. In Brussels, ordering electronic vouchers by the unit has been possible since 1 January 2025, while the ten-voucher minimum still applies to paper.

The format also changes when you actually hold your vouchers. Electronic vouchers are credited within 24 hours of the payment being received; paper vouchers are handed to the post office within 5 working days of the payment being received. The format changes nothing about the voucher price in your region, which depends on the region and the bracket, not on the medium.

The floor is low and the ceiling is annual. The floor: 1 voucher electronically, 10 vouchers on paper in Brussels and Wallonia. The ceiling is a quota per calendar year, built the same way in all three regions but set region by region: 500 vouchers per person and 1,000 vouchers per household. In Brussels, the platform specifies that each household member stays capped at 500 vouchers within the household's 1,000.

The quota is a ceiling, not a recommendation. What really limits an order is the validity period, and it differs from one region to the next: 6 months in Brussels, 8 months in Wallonia, 12 months in Flanders. One voucher covers one hour of work: three hours of cleaning a week comes to 3 vouchers a week, so roughly 78 vouchers across the 26 weeks that make up the Brussels six-month validity. Over a full year, those same three weekly hours come to 156 vouchers — below the annual ceiling, and below the first Brussels price bracket.

The tax calendar should no longer drive this decision everywhere. In Brussels, tax relief is abolished for service vouchers bought from 1 January 2026; in Flanders, for vouchers bought from 1 January 2025. In Wallonia, the tax reduction still exists and applies to the first 150 vouchers bought in the year. Buying in December for tax reasons therefore no longer makes sense for a Brussels or Flemish reader.

If you do not yet know your rhythm, start from the number of hours per week rather than from the quota: it is the frequency of home cleaning services that gives you the right figure, not the legal ceiling.

An order is paid into the Pluxee account of your region, and the three account numbers are different. A transfer sent to another region's account does not belong to your file. All three are in Pluxee's name.

The reference field is where the platforms are strictest: they ask you to state only your user number, the 12 digits you received when registering. The Flemish platform gives the same instruction for the gebruikersnummer. A name, an invoice reference or a message added to that field does not replace the number.

The amount must be an exact multiple of the unit price that applies in your region. The Brussels platform asks for a multiple of €11.40 or €14; the Walloon platform for a multiple of €10.60, €11.60 or €12.60; the Flemish platform for a multiple of €10 or €11. Those prices are the successive brackets of the annual quota, not options you pick from.

Several payment methods are accepted. Both a standard and an instant transfer work, with the instant transfer getting no processing priority. The platforms name three banking apps with a « Service vouchers » function: Belfius, KBC/CBC and BNP Paribas Fortis. Scanning a QR code and paying online from the Secure Area are possible as well. Brussels additionally offers payment through Klarna.

The clock starts when Pluxee receives the payment, not on the day you order the transfer. That nuance explains most waits that feel abnormal: a standard transfer sent on a Friday evening is not received on the Friday evening.

Starting from scratch, plan for two lead times rather than one: registration, then ordering. For a first appointment on a fixed date, the sum of the two is what counts. A free quote gives you the weekly number of hours before you order anything, which avoids a second order right behind the first.

Yes. Wallonia and Brussels each publish a specific quota, and they organise it differently. In Wallonia, the specific quota covers 2,000 service vouchers a year at €10.60, for single-parent families, people with a disability and older people. The request goes through a sworn declaration form, to be returned to FOREm — the Walloon body — at titresservices@forem.be or to the Service titres-services, Boulevard Tirou 104, 6000 Charleroi.

In Brussels, the specific quota covers 1,000 service vouchers a year, for the same three groups: single-parent family, person with a disability, older person. The Brussels platform also documents maternity assistance for self-employed women, granted by the social insurance fund: up to 105 free service vouchers for 12 weeks of leave, 70 vouchers for 13 weeks, 35 vouchers for 14 weeks.

The Walloon specific quota and the Brussels specific quota are two separate schemes, with separate volumes and separate contacts. FOREm does not handle the file of a user domiciled in Brussels, and the Charleroi address concerns Wallonia only.

In Brussels, yes. The Brussels platform makes an agreement between the user and the approved company compulsory, solely for home cleaning services. Users already registered had to have signed it before 1 July 2025.

A second Brussels formality applies to people registered since January 2025: a prior home visit by the approved company is compulsory before the work starts. That visit is not a Pluxee matter: it is arranged directly with the approved company, as is the agreement.

Both obligations are published by the Brussels platform and stated here for the Brussels-Capital Region. To arrange the agreement and the visit before your first session, get in touch: they are settled with the approved company, not with the voucher issuer.