Frequently asked questions
The questions people ask us on the phone, with clear answers.
Questions fréquentes
How much does a service voucher cost in 2026?
Between 10,00 € and 14,00 € depending on your region and the number of vouchers bought during the year. In Brussels, 11,40 € for the first 300, then 14,00 €. In Wallonia, 10,60 € to begin with, with a 0,90 € tax reduction on the first 150 vouchers. In Flanders, 10,00 € up to the 400th voucher.
Do service vouchers still give a tax reduction in 2026?
Only in Wallonia, up to 0,90 € per voucher on the first 150 bought during the year. In Brussels, the tax advantage was abolished on 1 January 2026; in Flanders, on 1 January 2025.
How much cleaning time is one service voucher?
Exactly one hour. Three hours of work = three vouchers.
Where do you buy service vouchers?
From Pluxee, the body appointed by the regions. Neither Milhomem Group nor any other agency sells them. Registration is free and is done online in a few minutes.
Can I use service vouchers to clean my office?
No. Service vouchers are reserved for the private homes of individuals. For business premises you need a standard cleaning contract, with an invoice and VAT. We offer both, but they are two separate services.
Will I always have the same home cleaner?
Yes, that is the principle. You meet your home cleaner before the first visit and she is the one who comes back every week. In case of illness or leave, we let you know and offer you a replacement — you remain free to refuse.
How long before the first visit?
We call you back within 24 working hours. How soon we can start depends on availability in your commune.
What happens if I am not satisfied?
You call, and we sort it out. In practice: we come back, we change your home cleaner if it is a question of compatibility, or we end the collaboration. There is no minimum term.
Do I have to provide the products and the equipment?
For home cleaning, yes: the products and the vacuum cleaner are the ones in the house. That is the rule in the sector, and it is also better for your surfaces. For deep cleaning and professional cleaning, we bring everything.
Do I have to be there during the visit?
No. Most of our clients hand over a key. That decision is yours, and you can take it after a few weeks, once you know your home cleaner.
How does cancellation work?
An e-mail or a phone call is enough. No three-month notice period, no exit fees.
Are your home cleaners officially employed and insured?
All our home cleaners are employees of Milhomem Group, on a Belgian employment contract, with the corresponding social security contributions. They are covered by our civil liability insurance while they work.
Which communes do you work in?
All of Belgium. The list of communes where we already work is on our zones page.
Do you speak Dutch?
Yes. Our team works in French, Dutch, Portuguese and English, and the site exists in two languages.